Refund & Cancellation Policy
Can I cancel my orders?
While there is no option for a customer to cancel the order on their own once the payment is made, if you can get in touch with Customer Care (email@example.com) within 24 hours, we can try to cancel it, provided the myperfectpack has not already started the production. If the cancellation request happens after 24 hours or if production has been started already, we cannot entertain any request.
What is the cancellation fee?
There is a minimum cancellation fee of 2 % of base value which is charged to cover the payment gateway charges. The remaining amount will be transferred after deducting this charge.
Mode of transfer of payments:
Refunds will be done through NEFT transfer which will be co-ordinated by our accounts team. The refund duration is 5-7 days from date of cancellation. If you need any clarifications on refunds. Please email us to firstname.lastname@example.org
customer has to provide his/her bank account . In-case if we refund post payment of GST , credit note need to apply as per guidelines of government.
Can I return my Orders?
Typically, delivered orders cannot currently be returned. Of course, this does not apply in cases of transport damages for which a third-party-logistics provider can be held accountable. Please inspect all goods carefully on delivery and immediately inform our customer service (email@example.com) if you detect any damages or defects within 24 business hours of receiving the order. We will replace the damaged item/s in cases of transport damages for which a third-party-logistics provider or we can be held accountable. In other cases, our friendly customer service will help you handling warranty issues.
Note : Sublimation ( Cup/Mug Printing, Bottle printing , Glass Printing, Wood printing or any Sublimation) can not be returned once its printed.
Damage Claims or Shortages - Important Notice
Any claims for damage and/or shortages MUST be reported in 48 business hours without exception. Be sure to check your deliveries upon receipt.
Customer if want to return the product which they dont like and covered under shipment policy , has to ship to our local country address and necessary calculated amount will be refund to customer account with in 5-7 Business days.